Effective Date: July 23, 2024

Thank you for using Petrova AI. We value your satisfaction and are committed to providing the best possible service. This Refund Policy outlines the terms under which refunds may be issued for subscriptions and services purchased through staging.petrova.io.

7-Day Free Trial

All new users are eligible for a 7-day free trial, which includes full access to all features without requiring a credit card. During this trial period, users can cancel their trial at any time without incurring any charges.

Subscription Refunds

Monthly Subscriptions:
If you are not completely satisfied with your monthly subscription, you may request a refund within 14 days of the initial purchase date. Refunds will be issued for the full amount paid for the first month of subscription. Subsequent months are non-refundable.

Annual Subscriptions:
Annual subscriptions are eligible for a full refund if requested within 30 days of the initial purchase date. After 30 days, refunds will be prorated based on the number of months remaining in the subscription term.

How to Request a Refund

To request a refund, please contact our customer support team at support@petrova.io with your account details and reason for the refund request. Our team will review your request and respond within 3-5 business days.

Refund Processing

Approved refunds will be processed within 7-10 business days from the approval date. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

Non-Refundable Items

Custom services, one-time setup fees, and consultation charges are non-refundable. Refunds will not be issued for accounts that are found to be in violation of our Terms of Service.

Changes to the Refund Policy

Petrova AI reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Users are encouraged to review this policy periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@petrova.io. We are here to help and ensure you have a positive experience with Petrova AI.